Résumés
Résumé
Objectif. L’objectif de cette étude qualitative est de décrire la motivation au travail des intervenants en protection de la jeunesse (PJ) en explorant leurs motifs initiaux de carrière (pourquoi avoir choisi de travailler en PJ) ainsi que leurs sources de motivation actuelles (les irritants et les avantages perçus dans leur environnement de travail). Les répercussions négatives et positives perçues de ces sources de motivation actuelles ont également émergé. Méthode. Trente intervenants en PJ ont participé à une entrevue téléphonique semi-structurée. Une analyse thématique séquenciée a été réalisée en vue d’identifier les thèmes émergents. Résultats. Les intervenants choisissent de travailler en PJ pour des motifs opportunistes (par exemple., circonstances de vie) et des motifs relationnels (par exemple., aider les jeunes). Les participants se sont aussi prononcés sur les irritants et les avantages perçus dans leur environnement de travail. À cet effet, au niveau organisationnel, les intervenants en protection de l’enfance disent, entre autres éléments, ne pas aimer la présence de violence dans leur milieu de travail. Toutefois, au plan relationnel, les participants rapportent aimer beaucoup le fait d’être témoin du cheminement des clients. Lors de l’analyse, les répercussions négatives et positives des sources de motivation actuelles ont émergé. Par exemple, compte tenu des éléments décrits comme irritants dans l’environnement, certains intervenants disent souhaiter quitter l’organisation. À l’inverse, les intervenants disent que les éléments avantageux dans leur environnement de travail les amènent à apprécier davantage leur mandat de travail. Discussion. Il semble judicieux d’élaborer un environnement de travail en PJ supportant plus la relation d’aide auprès de la clientèle. Un tel environnement permettrait de mieux satisfaire les besoins psychologiques des intervenants et soutenir leur motivation au travail, puis de réduire les difficultés de santé psychologique et de roulement de personnel.
Mots-clés :
- motivation au travail,
- intervenants en protection de la jeunesse,
- roulement du personnel,
- problèmes de santé psychologique
Abstract
Objective. The objective of this qualitative study is to describe how the work environment affects the motivation of youth protection workers (YPWs) by exploring their initial motives (why I chose to be a YPW), their actual motives (what are irritants and advantages in my work environment) and the impact of these motives. Methods. A sample of 30 YPWs was invited to participate in a semi-structured telephone interview. A sequenced thematic analysis was carried out in order to identify the emerging themes. Results. YPWs choose to work in their field for opportunistic (e.g., life circumstances) and relational (e.g., helping young people) motives. Organizational factors, including the presence of violence in the workplace, are perceived as demotivating. Relational factors, such as witnessing client progress, are seen as highly sources of motivating. The desire to leave the organization is one of the negative consequences of irritants present in the work environment of the YPW, while appreciating one’s mandate is an example of the positive impact of advantages in work environment. Discussion. It appears wise to develop a work environment for YPWs that lends greater support to the act of intervening with youth. Such an environment would better satisfy the psychological needs of the YPWs, support their motivation at work and reduce psychological health issues and staff turnover.
Keywords:
- motivation at work,
- youth protection workers,
- staff turnover,
- psychological health problems
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