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MacDonald, Heather. « Analysis of Question Type Can Help Inform Chat Staffing Decisions / Meert-Williston, D., & Sandieson, R. (2019). Online Chat Reference: Question Type and the Implication for Staffing in a Large Academic Library. The Reference Librarian, 60(1), 51-61. http://www.tandfonline.com/doi/full/10.1080/02763877.2018.1515688. » Evidence Based Library and Information Practice, volume 15, numéro 2, 2020, p. 156–158. https://doi.org/10.18438/eblip29727
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MacDonald, H. (2020). Compte rendu de [Analysis of Question Type Can Help Inform Chat Staffing Decisions / Meert-Williston, D., & Sandieson, R. (2019). Online Chat Reference: Question Type and the Implication for Staffing in a Large Academic Library. The Reference Librarian, 60(1), 51-61. http://www.tandfonline.com/doi/full/10.1080/02763877.2018.1515688]. Evidence Based Library and Information Practice, 15(2), 156–158. https://doi.org/10.18438/eblip29727
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MacDonald, Heather « Analysis of Question Type Can Help Inform Chat Staffing Decisions / Meert-Williston, D., & Sandieson, R. (2019). Online Chat Reference: Question Type and the Implication for Staffing in a Large Academic Library. The Reference Librarian, 60(1), 51-61. http://www.tandfonline.com/doi/full/10.1080/02763877.2018.1515688 ». Evidence Based Library and Information Practice 15, no 2 (2020) : 156–158. https://doi.org/10.18438/eblip29727
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